ENES

A dedicated concierge, reachable 24/7

Private Concierge, Colombia

A private concierge is the person who actually runs your trip, not just books it. Colombia Luxury Services assigns every client a dedicated concierge who plans the itinerary in advance and stays reachable on WhatsApp for the entire trip, rebooking a table, sending a driver early, or fixing a problem the moment it comes up.

What the concierge handles

Before you land, and after

Pre-Trip Planning

A full itinerary built around your dates and interests before you ever land in Colombia.

WhatsApp On-Call

One number, one person, reachable for the length of your trip. No call centers, no handoffs.

Reservations & Access

Restaurant tables, venue entry, and last-minute changes handled through local relationships.

Real-Time Problem Solving

Flight delayed, plan changed, something goes wrong: your concierge fixes it while you're still in it.

Full-Service Coordination

Villas, transportation, yachts, private flights and security, all coordinated by one person.

Local, Not Remote

Your concierge lives in Colombia and knows the city, not a call script.

Proof

Track record

4+
Years operating
2,500+
Clients served
14+
Countries served
98%
Client return rate

Named a 2026 Top 100 Travel Agency & Tour Operator by the Luxury Lifestyle Awards.

FAQ

Frequently asked

What does a private concierge in Colombia actually do?

Plans your itinerary before you arrive, then stays reachable by WhatsApp for the length of your trip to handle reservations, transportation, changes, and problems in real time. That's the difference between booking a trip and having someone run it.

Is a concierge more expensive than booking myself?

Concierge fees are typically built into the services arranged rather than charged separately. The value is access to villas, tables, and drivers not available through public booking channels, plus the time saved coordinating everything yourself.

Is CLS a concierge or a travel agency?

Both. CLS is a full-service luxury travel agency and DMC built around private concierge execution.

Can the concierge help once I've already arrived?

Yes. Same-day changes, last-minute reservations, and on-the-ground problem solving are core to the service, not an extra.

Which cities have a dedicated concierge team?

Medellin, Cartagena, Bogota, the Coffee Region, Santa Marta and Guatape.

Want a concierge on the ground?

Tell us your dates and destinations. We'll assign a dedicated concierge and send a plan within 24 hours.

Book a consultation WhatsApp us